Friday, 25 May 2012

Ideas for improving patient services in hospitals - 1

Hospitals and clinics should be synonymous with good hygiene. Patients come to a healthcare facility with an expectation to gain better health and hygiene is an important aspect of good health. It also forms a part of the impression that a healthcare organization creates in the minds of its patients. A facility with the best of the doctors but with filthy toilets reflects on the organization’s lack of commitment to ensuring hygiene in its internal environment.

Agreed that hospitals are public places and a multitude of visitors use the toilets. But it is also true that even airports face such visitor traffic. Yet anyone can make a guess which of the two maintains better level of hygiene in the toilets. I guess the problem here is not the scale of traffic, what most hospitals lack is the will to make their washrooms usable with a certain degree of hygiene.

So if you really want to impress your patients, do that where it matters the most!